Cancellations & returns

Cancellation

1 - You may not cancel the order unless we agree in writing (See our terms and conditions - clauses 3.2.2 and 11.2 then apply).

2 - If the order is cancelled (for any reason) you are then to pay us for all stock (finished or unfinished) we may then hold (or to which we are committed) for the order.

3 - We may suspend or cancel the order, by written notice if:

  3.1 - you fail to pay us any money when due (under the order or otherwise);

  3.2 - you become insolvent;

  3.3 - you fail to honour your obligations under these terms.

4 - (Consumers Only, business customers are excluded) You have the right to cancel your order at any time up to the end of 14 days after you receive the product(s), provided that those products are not bespoke machined to order products, or XL Joinery doors (in which case, if the products have been delivered or machined and are ready, please refer to Return of Goods [2]), have been stored correctly and within the original packaging, has sustained no damage and has not been used, cut, fixed or show evidence of attempted use.

Return of goods

1 - We will accept the return of goods from you only:

  1.1 - by prior arrangement (confirmed in writing);

  1.2 - on payment of an agreed handling charge (unless the goods were defective when delivered) and

  1.3 - where the goods are as fit for sale on their return as they were on delivery.

2 - If the products are a non-stocked "special" or are machined to order (all products purchased online are machined to order), we have the right to apply a restocking charge, which can be charged up to 75%, depending on the reason for return. Postage and packaging costs are non-refundable unless otherwise agreed.